Straight Talk: I would prefer to speak with a live representat...
A Straight Talk customer review by GetHuman user ~Frustrated to say the least from November 28th, 2017
Background on ~Frustrated to say the least's case
GetHuman: ~Frustrated to say the least - can you tell our other Straight Talk customers when your case took place?
~Frustrated to say the least: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated to say the least a list of common Straight Talk problems)
~Frustrated to say the least: "Complaint" was why I was trying to call.
~Frustrated to say the least's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated to say the least: I would prefer to speak with a live representative. Option was not given on the customer service phone number. Had to find and use chat in order to get the right numbers for a live person. This is very frustrating doing business with Straight Talk. What happened to "Hello, How may I help you?" from a live person. This would have taken * seconds instead of ** min. in chat.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Frustrated to say the least: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated to say the least: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Frustrated to say the least: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Frustrated to say the least: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated to say the least taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.