Straight Talk: Called a month ago for a replacement phone, man...
A Straight Talk customer review by GetHuman user ~trbnewman from November 25th, 2017
Background on ~trbnewman's case
GetHuman: ~trbnewman - can you tell our other Straight Talk customers when your case took place?
~trbnewman: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~trbnewman a list of common Straight Talk problems)
~trbnewman: "Service problem" was why I was trying to call.
~trbnewman's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trbnewman: Called a month ago for a replacement phone, manufacture defect and I have talked with * people and no one knows what is going on. First, guy said my address didn't exist but he finally figured that out and said phone was mailed called back * week later another agent gave me a tracking number and said christmas had slowed my phone, * weeks later I called and talked to another agent and they said phone has not been shipped I need to send mine in first. Really, nobody in straight talks knows what they are talking about and they do not speak good english.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~trbnewman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trbnewman: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~trbnewman: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~trbnewman: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trbnewman taken from his Straight Talk customer service problem that occurred on November 19th, 2017.