Straight Talk: I have been on the phone all day trying to reso...
A Straight Talk customer review by GetHuman user ~dipsea 53 from November 15th, 2017
Background on ~dipsea 53 's case
GetHuman: ~dipsea 53 - can you tell our other Straight Talk customers when your case took place?
~dipsea 53 : Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~dipsea 53 a list of common Straight Talk problems)
~dipsea 53 : "Update account information" was why I was trying to call.
~dipsea 53 's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dipsea 53 : I have been on the phone all day trying to resolve this problem. It is *:** and still not resolved. The situation cleared for one call and then it went back to it again.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~dipsea 53 : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dipsea 53 : I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~dipsea 53 : For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~dipsea 53 : Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dipsea 53 taken from his Straight Talk customer service problem that occurred on November 12th, 2017.