Straight Talk: customer service is horrible I spent three hour...

A Straight Talk customer review by GetHuman user GetHuman-436028 from November 27th, 2017

Background on GetHuman-436028's case

GetHuman: GetHuman-436028 - can you tell our other Straight Talk customers when your case took place?
GetHuman-436028: Yup. It was late at night, on November 25th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman-436028: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436028 a list of common Straight Talk problems)
GetHuman-436028: "Track an order" was why I was trying to call.

GetHuman-436028's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436028: customer service is horrible I spent three hours this morning on the phone trying to figure out why my new phone is not working. I want my number transford from a old phone to new phone and they can"t figure out the problem i have been without a phone for two days now. One person told me that the power was out on the towers and the other two actually dissconnected the calls and every time i would call back i would have to start the whole story over. I asked to talk to a maneger and each time managers were not available i wont my phone fixed and i would like to speak to sommome that I can understand this is the worst costumer service I have ever dealt with
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-436028: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436028: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-436028: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-436028: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436028 taken from his Straight Talk customer service problem that occurred on November 25th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

GetHuman-436028's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

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