Straight Talk: I originally called and could not understand yo...
A Straight Talk customer review by GetHuman user ~Barbara Murphy from November 21st, 2017
Background on ~Barbara Murphy's case
GetHuman: ~Barbara Murphy - can you tell our other Straight Talk customers when your case took place?
~Barbara Murphy: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Murphy a list of common Straight Talk problems)
~Barbara Murphy: "Device Support" was why I was trying to call.
~Barbara Murphy's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Murphy: I originally called and could not understand your representative. I decided to use live chat format which was a waste of my time. I was told your system is running slowly. I finally just disconnected the chat.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Barbara Murphy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Murphy: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Barbara Murphy: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Barbara Murphy: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Murphy taken from his Straight Talk customer service problem that occurred on November 14th, 2017.