If you are thinking about a straight talk phone...
A Straight Talk customer review by GetHuman user ~A Mad Woman from November 23rd, 2017
Background on ~A Mad Woman 's case
GetHuman: ~A Mad Woman - can you tell our other Straight Talk customers when your case took place?
~A Mad Woman : Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~A Mad Woman a list of common Straight Talk problems)
~A Mad Woman : "Account access" was why I was trying to call.
~A Mad Woman 's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Mad Woman : If you are thinking about a straight talk phone , take my word for it leave it alone. they do not stand behind the word, and they do not know the meaning of a deadlines or replacement phone. They get your money, your phone and then have no form of communication of plain English. This company needs to be reported to the better business people. I am so un happy and disappointed with this company. it has taken me two months and no phone. yet
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~A Mad Woman : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Mad Woman : I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~A Mad Woman : For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~A Mad Woman : Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Mad Woman taken from his Straight Talk customer service problem that occurred on November 15th, 2017.