Ive been a straight talk customer for over four...
A Straight Talk customer review by GetHuman user ~marilyn rackley from November 15th, 2017
Background on ~marilyn rackley's case
GetHuman: ~marilyn rackley - can you tell our other Straight Talk customers when your case took place?
~marilyn rackley: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~marilyn rackley a list of common Straight Talk problems)
~marilyn rackley: "Account Access" was why I was trying to call.
~marilyn rackley's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marilyn rackley: Ive been a straight talk customer for over four years i recently bought a refurbished phone with a year warranty and a minutes card after the third phone was sent cause the first wouldnt charge n the second wouldnt activate i was rudley told in semi english id only get ** days on the second replacement phone some customer dediication im pissed and dissapointed
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~marilyn rackley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marilyn rackley: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~marilyn rackley: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~marilyn rackley: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marilyn rackley taken from his Straight Talk customer service problem that occurred on November 8th, 2017.