Straight Talk: The customer had given them the WRONG email add...
A Straight Talk customer review by GetHuman user ~Kentucky Girl987 from November 22nd, 2017
Background on ~Kentucky Girl987's case
GetHuman: ~Kentucky Girl987 - can you tell our other Straight Talk customers when your case took place?
~Kentucky Girl987: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Kentucky Girl987 a list of common Straight Talk problems)
~Kentucky Girl987: "Billing" was why I was trying to call.
~Kentucky Girl987's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kentucky Girl987: The customer had given them the WRONG email address. I called to ask them to remove it as I was receiving the person's private information. They couldn't do a lot because I don't have their security info (thank God), but at least I did talk to someone.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Kentucky Girl987: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kentucky Girl987: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Kentucky Girl987: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Kentucky Girl987: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kentucky Girl987 taken from his Straight Talk customer service problem that occurred on November 14th, 2017.