Straight Talk: Updating data with air time card
A Straight Talk customer review by GetHuman user GetHuman278 from December 1st, 2017
Background on GetHuman278's case
GetHuman: GetHuman278 - can you tell our other Straight Talk customers when your case took place?
GetHuman278: Yes. It was late at night, on November 29th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman278 a list of common Straight Talk problems)
GetHuman278: "Account Access" was why I was trying to call.
GetHuman278's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman278: Updating data with air time card
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman278: Added new card before service ended to renew my data. I called back to have the card put on now but the data hasnt renewed or gotten faster. I always have to call customer service but they're closed now please help
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman278: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman278: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman278: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman278: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman278 taken from his Straight Talk customer service problem that occurred on November 29th, 2017.