Straight Talk: WAS ON HOLD WAY TO LONG AND IT IS TO DIFFICULT...
A Straight Talk customer review by GetHuman user ~unhappy customer from November 27th, 2017
Background on ~unhappy customer 's case
GetHuman: ~unhappy customer - can you tell our other Straight Talk customers when your case took place?
~unhappy customer : Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Straight Talk problems)
~unhappy customer : "Complaint" was why I was trying to call.
~unhappy customer 's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer : WAS ON HOLD WAY TO LONG AND IT IS TO DIFFICULT TO GET A HUMAN ONLINE UNLESS U ACT LIKE YOUR PAYING YOUR BILL AND PUT THE WRONG NUMBER IN AND THE WILL GET A HUMAN ONLINE FAST . POOR SERVICE I MEAN POOR CUSTOMER SERVICE .ALL ABOUT A DOLLAR .
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~unhappy customer : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer : I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~unhappy customer : For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~unhappy customer : Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Straight Talk customer service problem that occurred on November 21st, 2017.