Straight Talk: When they advertise " unlimited " that's what i...

A Straight Talk customer review by GetHuman user ~Penolopy Wayne from November 26th, 2017

Background on ~Penolopy Wayne's case

GetHuman: ~Penolopy Wayne - can you tell our other Straight Talk customers when your case took place?
~Penolopy Wayne: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~Penolopy Wayne: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Penolopy Wayne a list of common Straight Talk problems)
~Penolopy Wayne: "SIM Card Transfer" was why I was trying to call.

~Penolopy Wayne's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Penolopy Wayne: When they advertise " unlimited " that's what it should be. Not slow you down after * G's. They might as well turn it off after *G's! Salespeople at Walmart leave a lot to be desired! No or little knowledge about various phones. Also keep in mind when buying a straight talk phone, you can ONLY use it with Straight Talk. And on device storage*memory the apps the factory installs take up about half before you even get your hands on it. I found it to be $*.** cheaper to buy the card at the store rather than over the phone. Final note, IF IT SOUNDS TO GOOD TO BE TRUE, IT PROBABLY IS!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Penolopy Wayne: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Penolopy Wayne: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Penolopy Wayne: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Penolopy Wayne: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Penolopy Wayne taken from his Straight Talk customer service problem that occurred on November 19th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~Penolopy Wayne's Straight Talk Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

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