Straight Talk: i think your service is ok but u people own me...

A Straight Talk customer review by GetHuman user ~jacob hannah from November 22nd, 2017

Background on ~jacob hannah's case

GetHuman: ~jacob hannah - can you tell our other Straight Talk customers when your case took place?
~jacob hannah: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~jacob hannah: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~jacob hannah a list of common Straight Talk problems)
~jacob hannah: "Update account information" was why I was trying to call.

~jacob hannah's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jacob hannah: i think your service is ok but u people own me a new phone my broke i cant see nothing on my phone or hear a dam thing to day is *-**-** i think i will be getting a lawer and sue u people for getting a desabled man if i dont get a new phone with min on it$** card by the *st
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~jacob hannah: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jacob hannah: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~jacob hannah: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~jacob hannah: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jacob hannah taken from his Straight Talk customer service problem that occurred on November 14th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~jacob hannah's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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