Straight Talk: they have the worst customer service ive ever d...
A Straight Talk customer review by GetHuman user ~iceprincess from November 28th, 2017
Background on ~iceprincess's case
GetHuman: ~iceprincess - can you tell our other Straight Talk customers when your case took place?
~iceprincess: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~iceprincess: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
Shows ~iceprincess a list of common Straight Talk problems
~iceprincess: "Setup service" was why I was trying to call.
~iceprincess's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iceprincess: they have the worst customer service ive ever dealt with. I prepaid my sons phone and it still didn't work, they said because his phone was inactive they had to give me a new number but couldn't tell me the new number. a day later his phone didn't work so I wanted the money back in my account and they had no idea how to do it!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~iceprincess: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iceprincess: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~iceprincess: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~iceprincess: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iceprincess taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.
1.90 of 5 stars | 736 reviewsStraight Talk ReviewsStraight Talk's Phone NumberAll Straight Talk contact infoGeneral Straight Talk customer service info
~iceprincess's Straight Talk Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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