SunTrust Bank: They really did try to help. They're swamped w...
A SunTrust Bank customer review by GetHuman user ~Joe2 from November 10th, 2017
Background on ~Joe2's case
GetHuman: ~Joe2 - can you tell our other SunTrust Bank customers when your case took place?
~Joe2: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe2 a list of common SunTrust Bank problems)
~Joe2: "Missing Deposit" was why I was trying to call.
~Joe2's review of SunTrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe2: They really did try to help. They're swamped with HARP * requests, apparently. I was routed to a nice fellow who sounded like he was from India. He tried for maybe half an hour to get someone from the mortgage company. Then he finally said someone would call me. Just like yesterday. Oh, well. Maybe someday someone will call me back.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Joe2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe2: I'd give them a four out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Joe2: For that I would say one out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Joe2: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe2 taken from his SunTrust Bank customer service problem that occurred on November 5th, 2017.