Swiss Airlines: Could not help nor explain to me any reasoning...
A Swiss Airlines customer review by GetHuman user GetHuman-79130 from November 25th, 2017
Background on GetHuman-79130's case
GetHuman: GetHuman-79130 - can you tell our other Swiss Airlines customers when your case took place?
GetHuman-79130: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Swiss Airlines, and if so, how?
GetHuman: And which of these common Swiss Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79130 a list of common Swiss Airlines problems)
GetHuman-79130: "Frequent flyer program" was why I was trying to call.
GetHuman-79130's review of Swiss Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Swiss Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79130: Could not help nor explain to me any reasoning behind a policy...& would not provide me w* info on who to contact.
GetHuman: Let's quantify your experience contacting Swiss Airlines. On a scale of 1 to 5, how easy is it go get help on a Swiss Airlines problem?
GetHuman-79130: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79130: I'd give them a three out of five on communication.
GetHuman: And what about Swiss Airlines's ability to quickly and effectively address your problem?
GetHuman-79130: For that I would say four out of five.
GetHuman: And finally- any advice for other Swiss Airlines customers?
GetHuman-79130: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79130 taken from his Swiss Airlines customer service problem that occurred on November 24th, 2017.