Swiss Colony: Asked customer service why my purchase is sitti...

A Swiss Colony customer review by GetHuman user ~maxie from November 19th, 2017

Background on ~maxie's case

GetHuman: ~maxie - can you tell our other Swiss Colony customers when your case took place?
~maxie: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Swiss Colony, and if so, how?
~maxie: I used the 800-544-9036 number I found for on the GetHuman Swiss Colony customer phone number page I was on: Swiss Colony Customer Service Phone Number
GetHuman: And which of these common Swiss Colony customer issues best describes the reason you wanted to talk to them?
(Shows ~maxie a list of common Swiss Colony problems)
~maxie: "Complaint" was why I was trying to call.

~maxie's review of Swiss Colony customer service

GetHuman: So how would you sum up your experience for GetHuman's Swiss Colony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maxie: Asked customer service why my purchase is sitting in a postal warehouse for * days now ** minutes from my house with a ham rotting due to no refrigeration. They couldnt answer and referred me to a supervisor that doesnt answer their phone.
GetHuman: Let's quantify your experience contacting Swiss Colony. On a scale of 1 to 5, how easy is it go get help on a Swiss Colony problem?
~maxie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maxie: I'd give them a one out of five on communication.
GetHuman: And what about Swiss Colony's ability to quickly and effectively address your problem?
~maxie: For that I would say one out of five.
GetHuman: And finally- any advice for other Swiss Colony customers?
~maxie: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Colony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maxie taken from his Swiss Colony customer service problem that occurred on November 15th, 2017.

Swiss Colony

1.00 of 5 stars | 8 reviews

~maxie's Swiss Colony Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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