Swiss Colony: The worst customer service ever. I was shuffle...
A Swiss Colony customer review by GetHuman user ~HAD ENOUGH from November 19th, 2017
Background on ~HAD ENOUGH's case
GetHuman: ~HAD ENOUGH - can you tell our other Swiss Colony customers when your case took place?
~HAD ENOUGH: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Swiss Colony, and if so, how?
GetHuman: And which of these common Swiss Colony customer issues best describes the reason you wanted to talk to them?
(Shows ~HAD ENOUGH a list of common Swiss Colony problems)
~HAD ENOUGH: "Track order" was why I was trying to call.
~HAD ENOUGH's review of Swiss Colony customer service
GetHuman: So how would you sum up your experience for GetHuman's Swiss Colony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAD ENOUGH: The worst customer service ever. I was shuffled around to * people, all put me on hold, never came back, I will never use them again!! Figis, here I come!!
GetHuman: Let's quantify your experience contacting Swiss Colony. On a scale of 1 to 5, how easy is it go get help on a Swiss Colony problem?
~HAD ENOUGH: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAD ENOUGH: I'd give them a one out of five on communication.
GetHuman: And what about Swiss Colony's ability to quickly and effectively address your problem?
~HAD ENOUGH: For that I would say four out of five.
GetHuman: And finally- any advice for other Swiss Colony customers?
~HAD ENOUGH: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Colony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAD ENOUGH taken from his Swiss Colony customer service problem that occurred on November 17th, 2017.
1.00 of 5 stars | 8 reviews
~HAD ENOUGH's Swiss Colony Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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