Symantec: I asked what language one woman spoke before sh...
A Symantec customer review by GetHuman user ~John (that Alaska guy) from November 17th, 2017
Background on ~John (that Alaska guy)'s case
GetHuman: ~John (that Alaska guy) - can you tell our other Symantec customers when your case took place?
~John (that Alaska guy): Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Symantec, and if so, how?
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows ~John (that Alaska guy) a list of common Symantec problems)
~John (that Alaska guy): "Make a purchase" was why I was trying to call.
~John (that Alaska guy)'s review of Symantec customer service
GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John (that Alaska guy): I asked what language one woman spoke before she spoke English. She asked the manager what to say. The manager told her to say that she spoke "Filipino." Because earlier I had said something offhand to her in Tagalog and she didn't understand it, I cancelled my work order. Now I need to see if I can get the credit card purchase refunded. Good luck to me, eh? If that truly WAS Symantec, they really need to change their approach to customer service. Not all of us are fools and I, for one, have an excellent memory for the times I am patronized by any company. I vote with my wallet.
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
~John (that Alaska guy): I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John (that Alaska guy): I'd give them a five out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
~John (that Alaska guy): For that I would say five out of five.
GetHuman: And finally- any advice for other Symantec customers?
~John (that Alaska guy): Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John (that Alaska guy) taken from his Symantec customer service problem that occurred on November 16th, 2017.