Symantec: number of days left in my subscription

A Symantec customer review by GetHuman user GetHuman43263 from December 7th, 2017

Background on GetHuman43263's case

GetHuman: GetHuman43263 - can you tell our other Symantec customers when your case took place?
GetHuman43263: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to Symantec, and if so, how?
GetHuman43263: I used the 800-441-7234 number I found for on the GetHuman Symantec customer phone number page I was on: Symantec Customer Service Phone Number
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman43263 a list of common Symantec problems)
GetHuman43263: "Make a purchase" was why I was trying to call.

GetHuman43263's review of Symantec customer service

GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman43263: number of days left in my subscription
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman43263: I have *** days left on my subscription to Norton security but I received a mail stating that my subscription ends in ********** so that date is impossible
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
GetHuman43263: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman43263: I'd give them a three out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
GetHuman43263: For that I would say four out of five.
GetHuman: And finally- any advice for other Symantec customers?
GetHuman43263: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman43263 taken from his Symantec customer service problem that occurred on November 28th, 2017.

Symantec

3.00 of 5 stars | 16 reviews

GetHuman43263's Symantec Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Symantec, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Symantec in any way.

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