Synchrony Bank: I had a terrible experience and once I finally...
A Synchrony Bank customer review by GetHuman user GetHuman-139747 from November 16th, 2017
Background on GetHuman-139747's case
GetHuman: GetHuman-139747 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-139747: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139747 a list of common Synchrony Bank problems)
GetHuman-139747: "Account Access" was why I was trying to call.
GetHuman-139747's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139747: I had a terrible experience and once I finally get in touch with someone I will close out my businesses accounts with GE capital. For an hour I was frustrated by a stupid automated machine, and then I decided to be quiet when It tells you to say what you are calling for, with hopes of being transferred to a live agent for assistance and to my surprise the automated machine comes up saying I have successfully closed your account. I am so unhappy and frustrated with this customer service It is the absolute Worst ever.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-139747: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139747: I'd give them a four out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-139747: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-139747: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139747 taken from his Synchrony Bank customer service problem that occurred on November 11th, 2017.