Synchrony Bank: Ihave been having problems getting you to recog...
A Synchrony Bank customer review by GetHuman user ~Iam2right from November 21st, 2017
Background on ~Iam2right's case
GetHuman: ~Iam2right - can you tell our other Synchrony Bank customers when your case took place?
~Iam2right: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Iam2right a list of common Synchrony Bank problems)
~Iam2right: "Complaint" was why I was trying to call.
~Iam2right's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iam2right: Ihave been having problems getting you to recognize either myself w* **** or w* my spouse,Carol ****. And I keep getting transferred to some person apparently in India! I try to resolve my problems and all I get is..Sir,I can help you make a payment if that is what you want? No,I'm having trouble getting thru to you,to my acct. And then he gets upset with me! His voice goes up,the Sir,becomes SIR! I CAN HELP YOU MAKE A PAYMENTIF THAT IS WHAT. YOU WANT!!! Look,two of my accts. with you keep getting messed up,I have yet to receive any kind of monthly billing,and have tried to place this on automatic draw with our bank,we were showing an *% Interest Rate..Until paid offit says...but we're being charged interest.Why? Folks,I'm very confused,my bride is confused these last couple months something's gone wrong and when we call the number given on our paperwork,we end up getting transferred to some person that barely speaks English well enough for me to understand. HELP..
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Iam2right: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iam2right: I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Iam2right: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Iam2right: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iam2right taken from his Synchrony Bank customer service problem that occurred on November 12th, 2017.