Synchrony Bank: This phone number was not listed Anywhere on my...
A Synchrony Bank customer review by GetHuman user GetHuman-168077 from November 25th, 2017
Background on GetHuman-168077's case
GetHuman: GetHuman-168077 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-168077: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168077 a list of common Synchrony Bank problems)
GetHuman-168077: "Cancel Account" was why I was trying to call.
GetHuman-168077's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168077: This phone number was not listed Anywhere on my billing statement, but following the directions and saying "I don't have it..." Got me right to the agents on Saturday afternoon. Crystal -who answered my call and was very difficult to understand - seemed to be working from a script and wasnt actually able to answer specific questions about My account.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-168077: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168077: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-168077: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-168077: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168077 taken from his Synchrony Bank customer service problem that occurred on November 24th, 2017.