Synchrony Bank: This was great, I was impressed. I had a live p...
A Synchrony Bank customer review by GetHuman user ~Robert Sr from November 20th, 2017
Background on ~Robert Sr's case
GetHuman: ~Robert Sr - can you tell our other Synchrony Bank customers when your case took place?
~Robert Sr: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Sr a list of common Synchrony Bank problems)
~Robert Sr: "Overcharge on Account" was why I was trying to call.
~Robert Sr's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Sr: This was great, I was impressed. I had a live person within * minutes on hold and my problem was resolved inside of * minutes.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Robert Sr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Sr: I'd give them a one out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Robert Sr: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Robert Sr: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Sr taken from his Synchrony Bank customer service problem that occurred on November 16th, 2017.