Synology Network Attached Storage: The initial support person hung up on me and th...
A Synology Network Attached Storage customer review by GetHuman user ~WSC from November 23rd, 2017
Background on ~WSC's case
GetHuman: ~WSC - can you tell our other Synology Network Attached Storage customers when your case took place?
~WSC: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Synology Network Attached Storage, and if so, how?
GetHuman: And which of these common Synology Network Attached Storage customer issues best describes the reason you wanted to talk to them?
(Shows ~WSC a list of common Synology Network Attached Storage problems)
~WSC: "Cancel order" was why I was trying to call.
~WSC's review of Synology Network Attached Storage customer service
GetHuman: So how would you sum up your experience for GetHuman's Synology Network Attached Storage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WSC: The initial support person hung up on me and the second person, Leo by name, was very uncaring and short with me during my call. After sending me instructions for remote access he actually told me, "I don't have time to wait while you follow the instructions in the email."**This is ABSOLUTELY THE WORSE SUPPORT EXPERIENCE I HAVE EVER HAD!!! **I would recommend using a google search or synology forum to address any problems.
GetHuman: Let's quantify your experience contacting Synology Network Attached Storage. On a scale of 1 to 5, how easy is it go get help on a Synology Network Attached Storage problem?
~WSC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WSC: I'd give them a five out of five on communication.
GetHuman: And what about Synology Network Attached Storage's ability to quickly and effectively address your problem?
~WSC: For that I would say three out of five.
GetHuman: And finally- any advice for other Synology Network Attached Storage customers?
~WSC: Call them early in the day or late. Don't forget any personal or account information you might need for Synology Network Attached Storage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WSC taken from his Synology Network Attached Storage customer service problem that occurred on November 17th, 2017.