T-Mobile Porting Department: The young woman who assisted me was very nice a...
A T-Mobile Porting Department customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other T-Mobile Porting Department customers when your case took place?
~Anonymous: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to T-Mobile Porting Department, and if so, how?
GetHuman: And which of these common T-Mobile Porting Department customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common T-Mobile Porting Department problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous's review of T-Mobile Porting Department customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile Porting Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The young woman who assisted me was very nice and very polite but it was hard to talk with her. Partly this was because English was not her first language but even more because of her almost complete lack of affect. It was almost like talking with a computer. You were never sure whether she had understood what she said.
GetHuman: Let's quantify your experience contacting T-Mobile Porting Department. On a scale of 1 to 5, how easy is it go get help on a T-Mobile Porting Department problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile Porting Department's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile Porting Department customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile Porting Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his T-Mobile Porting Department customer service problem that occurred on November 11th, 2017.