T-Mobile (UK): I have made * calls over the last * days trying...
A T-Mobile (UK) customer review by GetHuman user ~AAAARRGGGHHH!!! from November 24th, 2017
Background on ~AAAARRGGGHHH!!!'s case
GetHuman: ~AAAARRGGGHHH!!! - can you tell our other T-Mobile (UK) customers when your case took place?
~AAAARRGGGHHH!!!: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~AAAARRGGGHHH!!! a list of common T-Mobile (UK) problems)
~AAAARRGGGHHH!!!: "Complaint" was why I was trying to call.
~AAAARRGGGHHH!!!'s review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AAAARRGGGHHH!!!: I have made * calls over the last * days trying to get a PAC code. Twice I was kept on hold for ** minutes before I hung up(yes, I'm persistent). The first call this morning was greeted with a standard message about how busy they were and then they dropped the call. The launch of iPhone * is no excuse for their awful customer service getting even worse. Glad to be leaving them.
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~AAAARRGGGHHH!!!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AAAARRGGGHHH!!!: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~AAAARRGGGHHH!!!: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~AAAARRGGGHHH!!!: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AAAARRGGGHHH!!! taken from his T-Mobile (UK) customer service problem that occurred on November 21st, 2017.