T-Mobile (UK): To get through quickly: phone Sales NOT custome...
A T-Mobile (UK) customer review by GetHuman user ~I'm off to Vodaphone! from November 24th, 2017
Background on ~I'm off to Vodaphone!'s case
GetHuman: ~I'm off to Vodaphone! - can you tell our other T-Mobile (UK) customers when your case took place?
~I'm off to Vodaphone!: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~I'm off to Vodaphone! a list of common T-Mobile (UK) problems)
~I'm off to Vodaphone!: "Technical support" was why I was trying to call.
~I'm off to Vodaphone!'s review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I'm off to Vodaphone!: To get through quickly: phone Sales NOT customer services. Once they've picked up the call they are not allowed to put the phone down on you. INSIST on them getting customer svs to call you back. If they say no INSIST on spking to manger. Manager will then organise a customer svs call back* Sales mangers don't want their time stolen by having to deal with a complaints matter, they will quickly pass you on.
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~I'm off to Vodaphone!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I'm off to Vodaphone!: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~I'm off to Vodaphone!: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~I'm off to Vodaphone!: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I'm off to Vodaphone! taken from his T-Mobile (UK) customer service problem that occurred on November 19th, 2017.