T-Mobile (UK): I finally got through, explained my situation g...

A T-Mobile (UK) customer review by GetHuman user ~Charlotte Long from November 27th, 2017

Background on ~Charlotte Long's case

GetHuman: ~Charlotte Long - can you tell our other T-Mobile (UK) customers when your case took place?
~Charlotte Long: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
~Charlotte Long: I used the 0170 731 5000 number I found for on the GetHuman T-Mobile (UK) customer phone number page I was on: T-Mobile (UK) Customer Service Phone Number
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlotte Long a list of common T-Mobile (UK) problems)
~Charlotte Long: "Change plan" was why I was trying to call.

~Charlotte Long's review of T-Mobile (UK) customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlotte Long: I finally got through, explained my situation got told i was being put on hold so that they could put me through to the right person, i then got cut off. Awful service and very unprofessional.
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~Charlotte Long: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlotte Long: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~Charlotte Long: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~Charlotte Long: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlotte Long taken from his T-Mobile (UK) customer service problem that occurred on November 18th, 2017.

T-Mobile (UK)

2.32 of 5 stars | 132 reviews

~Charlotte Long's T-Mobile (UK) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile (UK), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile (UK) in any way.

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