T-Mobile (UK): Waited on hold first time * minutes then cut of...
A T-Mobile (UK) customer review by GetHuman user ~Anon from November 27th, 2017
Background on ~Anon 's case
GetHuman: ~Anon - can you tell our other T-Mobile (UK) customers when your case took place?
~Anon : Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common T-Mobile (UK) problems)
~Anon : "Overcharge/Strange charge" was why I was trying to call.
~Anon 's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon : Waited on hold first time * minutes then cut off , called back on hold again ** mins got cut off , third call nice guy told me he would keep with me so it won't happen again ( success) cancelled a contract that wasn't cancelled by t.moblle i* months ago but still had to pay monthly payment to end contract . Told by customer service that a refund would be issued later date and txt would be sent to confirm within * mins to another phone that was ** mins ago :( so looks like we are out of pocket and promised refund will not be forthcoming .
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~Anon : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon : I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~Anon : For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~Anon : Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his T-Mobile (UK) customer service problem that occurred on November 25th, 2017.