T-Mobile: * weeks ago when our contract with Verizon expi...
A T-Mobile customer review by GetHuman user ~pissedoffcustomer#1 from November 4th, 2017
Background on ~pissedoffcustomer#1's case
GetHuman: ~pissedoffcustomer#1 - can you tell our other T-Mobile customers when your case took place?
~pissedoffcustomer#1: Yup. It was afternoon, on October 31st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedoffcustomer#1 a list of common T-Mobile problems)
~pissedoffcustomer#1: "Payment Arrangement" was why I was trying to call.
~pissedoffcustomer#1's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedoffcustomer#1: * weeks ago when our contract with Verizon expired my husband and I decided to go with Tmobile. Its been a nightmare since then. First, my HTC HD* didnt come with data*web. With the HD* being a smart *phone its required to have that on your plan. After that being tkaen care of, we learned that the phone was a MESS. Terrible. I was told that if I paid in full for my upgrade, they would send it to me ASAP and refund me the $ paid for the first phone when they got that back. * weeks have gone by and theres no sign of my money being refunded or a deduction on my bill. A week ago I was told it had already been processed,... I got hung up on * or * times while speaking to representatives. TERRIBLE customer service. Not only that , but these past few times, I got connected with people whose first language clearly wasnt english and when I couldnt understand what they were saying they'd lose their patience. * Another mishappen was just a week ago. They deducted $ from my acct DAYS before it
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~pissedoffcustomer#1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedoffcustomer#1: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~pissedoffcustomer#1: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~pissedoffcustomer#1: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedoffcustomer#1 taken from his T-Mobile customer service problem that occurred on October 31st, 2017.