T-Mobile: Accent was at times difficult to understand. To...
A T-Mobile customer review by GetHuman user GetHuman-322589 from November 11th, 2017
Background on GetHuman-322589's case
GetHuman: GetHuman-322589 - can you tell our other T-Mobile customers when your case took place?
GetHuman-322589: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322589 a list of common T-Mobile problems)
GetHuman-322589: "Device Support" was why I was trying to call.
GetHuman-322589's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322589: Accent was at times difficult to understand. Took care of my issue, but kept me on the line trying to get me to upgrade, add another line, etc. Just wanted my issue fixed. If I want something else done I will ask.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-322589: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322589: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-322589: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-322589: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322589 taken from his T-Mobile customer service problem that occurred on November 1st, 2017.