T-Mobile: After an hour on the phone trying to resolve an...
A T-Mobile customer review by GetHuman user ~packertime from November 14th, 2017
Background on ~packertime's case
GetHuman: ~packertime - can you tell our other T-Mobile customers when your case took place?
~packertime: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~packertime a list of common T-Mobile problems)
~packertime: "Setup service" was why I was trying to call.
~packertime's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~packertime: After an hour on the phone trying to resolve an old bill, a supervisor tells me that the amount in collections could not be addressed except with the collection agency. Could have told me that first. This is after they agreed to adjust the bill at T-Mobil! Unbelievably frustrating.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~packertime: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~packertime: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~packertime: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~packertime: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~packertime taken from his T-Mobile customer service problem that occurred on November 11th, 2017.