I contacted t-mobile regarding my audio issue w...
A T-Mobile customer review by GetHuman user ~Pissedtmobilecust from November 23rd, 2017
Background on ~Pissedtmobilecust's case
GetHuman: ~Pissedtmobilecust - can you tell our other T-Mobile customers when your case took place?
~Pissedtmobilecust: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissedtmobilecust a list of common T-Mobile problems)
~Pissedtmobilecust: "Payment Arrangement" was why I was trying to call.
~Pissedtmobilecust's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissedtmobilecust: I contacted t-mobile regarding my audio issue with my phone, stated the person on the other end was unable to hear me unless on speaker. customer rep advised me to do a factory reset so i did because all other troubleshooting steps did not work. now my phone will not turn back on just a black screen,now they say there is nothing they can do for me even though i have insurance on my phone....very pissed off
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Pissedtmobilecust: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissedtmobilecust: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Pissedtmobilecust: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Pissedtmobilecust: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissedtmobilecust taken from his T-Mobile customer service problem that occurred on November 22nd, 2017.