T-Mobile: Are you there
A T-Mobile customer review by GetHuman user GetHuman-tiffbab from November 30th, 2017
Background on GetHuman-tiffbab's case
GetHuman: GetHuman-tiffbab - can you tell our other T-Mobile customers when your case took place?
GetHuman-tiffbab: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tiffbab a list of common T-Mobile problems)
GetHuman-tiffbab: "Billing" was why I was trying to call.
GetHuman-tiffbab's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tiffbab: Are you there
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-tiffbab: I want to take my time to let you know y'all are the best service I had ever had I busted in tears when y'all really took my phone call and issue in consideration and helped me and you have stuck to you word and it helped I don't have the money to buy a new phone because I'm a single mother n Christmas is coming up and no other has ever even helped me like you all have and I'm so grateful for yalls support and blessing me with extra data on my phone I started crying it really touched my heart I would love to send y'all best wishes and if I could I would send your company a donation just because the love that you all have showed me i feel blessed a lot thank you so much god has blessed me with you all hearts that meant a lot to me
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-tiffbab: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tiffbab: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-tiffbab: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-tiffbab: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tiffbab taken from his T-Mobile customer service problem that occurred on November 21st, 2017.