T-Mobile: Can't wait to leave tmobile the service is tras...
A T-Mobile customer review by GetHuman user ~WantITsimple from November 11th, 2017
Background on ~WantITsimple's case
GetHuman: ~WantITsimple - can you tell our other T-Mobile customers when your case took place?
~WantITsimple: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~WantITsimple a list of common T-Mobile problems)
~WantITsimple: "Returns" was why I was trying to call.
~WantITsimple's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WantITsimple: Can't wait to leave tmobile the service is trash as well as the company I've been having problems with the supposed *g service and supposed ** for the least drop calls * in * calls I make drop takes * minutes for the phones to dial with full bars and Internet takes *-* minutes to load I've contacted tmobile about the issue and for the trouble I'm supposed to get a **.** credit come to find out it was declined and my services that I paid up to date in full ended up being delinquent **.** I'm paying ***.** for my line and my daughters for half the service and I've been fighting to get this reolved for * months simply IM DONE with tmobile
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~WantITsimple: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WantITsimple: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~WantITsimple: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~WantITsimple: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WantITsimple taken from his T-Mobile customer service problem that occurred on November 7th, 2017.