T-Mobile: Every time I call for any reason t mobile is su...

A T-Mobile customer review by GetHuman user ~candi from November 27th, 2017

Background on ~candi's case

GetHuman: ~candi - can you tell our other T-Mobile customers when your case took place?
~candi: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~candi: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~candi a list of common T-Mobile problems
~candi: "Track an order" was why I was trying to call.

~candi's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candi: Every time I call for any reason t mobile is super fast and friendly I have been a customer for * years
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~candi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candi: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~candi: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~candi: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candi taken from his T-Mobile customer service problem that occurred on November 17th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~candi's T-Mobile Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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