T-Mobile: Have been a tmobile customer for ** years. Mai...

A T-Mobile customer review by GetHuman user GetHuman-smithby from November 29th, 2017

Background on GetHuman-smithby's case

GetHuman: GetHuman-smithby - can you tell our other T-Mobile customers when your case took place?
GetHuman-smithby: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-smithby: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-smithby a list of common T-Mobile problems)
GetHuman-smithby: "Payment Arrangement" was why I was trying to call.

GetHuman-smithby's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-smithby: Have been a tmobile customer for ** years. Mailed bill (**.**) *days ago. NEVER MISSED A PAYMENT IN ** YEARS! I was shopping for a new phone and thought I would look at upgrades. I can't even VIEW UPGRADES because my **.** payment has not posted. How abolutely CHILDISH! I can't even windowshop because thwy say I'm * days late! How about posting my payment!!! If you don't want to sell me a phone ok but I can't even view them!!!!!!!!! So sad. I'm ** and feel like my mom is making me sit in the corner. Grow tMobile. Look at my ** yr payment record. Thank God for Amazon and Ebay. I won't be buying a phone from you guys. I don't mind rules and policies but this is absolutley absurd and very childish. I don't have time to keep signing on to see If I am allowed to look at pictures of phones yet. Why make life hard for customers? My wife left this year...after ** yrs. and went to Verizon. Maybe I should too. Stupid way to punish ** year loyality. Grow up. And post my payment event though I want be buying my next phone from you.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-smithby: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-smithby: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-smithby: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-smithby: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-smithby taken from his T-Mobile customer service problem that occurred on November 19th, 2017.


2.67 of 5 stars | 566 reviews

GetHuman-smithby's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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