T-Mobile: I bought a phone from t-hostile but it had a sm...
A T-Mobile customer review by GetHuman user ~timt from November 3rd, 2017
Background on ~timt's case
GetHuman: ~timt - can you tell our other T-Mobile customers when your case took place?
~timt: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~timt a list of common T-Mobile problems)
~timt: "Overcharge/Strange charge" was why I was trying to call.
~timt's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timt: I bought a phone from t-hostile but it had a small fault, after a month at their repair centre it came back completely broken. Off for repair again and they say they cant fix it and they are not responsible. The phone is very new, bought from them, faulty, repaired (not) by them, broken by them, but they wont do anything, and I have to take them to small claims COURT to get my money back for the faulty handset. Horrible is a high rating for them, will they report their customer service is improving from completely non-existent to horrible?
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~timt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timt: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~timt: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~timt: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timt taken from his T-Mobile customer service problem that occurred on October 28th, 2017.