T-Mobile: I called tmobile tonight after my phone essenti...
A T-Mobile customer review by GetHuman user ~JohnG from November 7th, 2017
Background on ~JohnG's case
GetHuman: ~JohnG - can you tell our other T-Mobile customers when your case took place?
~JohnG: Sure. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~JohnG a list of common T-Mobile problems)
~JohnG: "Lower my bill" was why I was trying to call.
~JohnG's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JohnG: I called tmobile tonight after my phone essentially bricked itself......I used it a couple times during dinner...then right after dinner I took it out, and the phone was stuck on a boot screen that would not go away, no matter how many times I removed the battery, tried to perform a master reset etc etc etc.....(Its the mytouch *g fyi) The customer service rep was unable to help me either (this was after I was disconnected and transferred a few times, having to re-explain everything each time) and they offered me a replacement phone, since its still under warranty. Thats great, however they only way they are willing to do it is through the mail, and by charging me a ** dollar shipping fee, on a defective phone that is broken through no fault of my own! I do not have a home phone and rely on my phone for work (Im a massage therapist, and cant schedule clients without any phone, also cant call anyone in case of emergency, and cant answer my door buzzer for my apartment building, because
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~JohnG: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JohnG: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~JohnG: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~JohnG: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JohnG taken from his T-Mobile customer service problem that occurred on November 2nd, 2017.