I had a phone with t-Mobile and I was sent anot...
A T-Mobile customer review by GetHuman user ~Fire from November 24th, 2017
Background on ~Fire's case
GetHuman: ~Fire - can you tell our other T-Mobile customers when your case took place?
~Fire: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Fire a list of common T-Mobile problems)
~Fire: "Returns" was why I was trying to call.
~Fire's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fire: I had a phone with t-Mobile and I was sent another phone but the new phone that I was sent was not compatible with my Infiniti. I was offered another phone that is now still on back order and no one is trying to assist me. I was told by a T-Mobile rep that She did not know the number to Corporate Office phone number. Now that is sad.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Fire: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fire: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Fire: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Fire: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fire taken from his T-Mobile customer service problem that occurred on November 18th, 2017.