T-Mobile: I put *** as of yet, I have not been able to co...
A T-Mobile customer review by GetHuman user ~disappointedintmobile from November 7th, 2017
Background on ~disappointedintmobile's case
GetHuman: ~disappointedintmobile - can you tell our other T-Mobile customers when your case took place?
~disappointedintmobile: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointedintmobile a list of common T-Mobile problems)
~disappointedintmobile: "Dispute a Charge" was why I was trying to call.
~disappointedintmobile's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointedintmobile: I put *** as of yet, I have not been able to contact t-mobile after * days. t-mobile holds one hostage using the automated support and communication which never resolves the issue. To get a live service and*or support representative can take literally days of calling. "you may experience EXTREMELY long wait times" is the message you get every time you call. T-mobile is absolutely the worst provider I have ever experienced. I am ready to pay to end my contract.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~disappointedintmobile: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointedintmobile: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~disappointedintmobile: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~disappointedintmobile: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointedintmobile taken from his T-Mobile customer service problem that occurred on October 30th, 2017.