T-Mobile: I used to use t mobile..but switche to verizon...
A T-Mobile customer review by GetHuman user ~extmobileuser from November 14th, 2017
Background on ~extmobileuser's case
GetHuman: ~extmobileuser - can you tell our other T-Mobile customers when your case took place?
~extmobileuser: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~extmobileuser a list of common T-Mobile problems)
~extmobileuser: "Change plan" was why I was trying to call.
~extmobileuser's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~extmobileuser: I used to use t mobile..but switche to verizon. I was the primary account holder and my father and mother wished to stay on the line. the *st person couldnt help. So I asked to talk to a manager. Second person (manager) asked the same questions, couldnt help. her name was rem? she turned out not to be the manager and was heistant to give me any information. she then looked for her manager for ** minutes while my father and I both sat on hold...because they needed both of us to process the transaction. She couldnt find any type of manager or supervisor so transfered us to activations who wanted us to pay $** to take me off the account I dont even use. Needless to say t mobile might be cheap but it is because any type of service issue and you will be directed to an outsourced call center that will not help. Once you sign you will not be helped.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~extmobileuser: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~extmobileuser: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~extmobileuser: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~extmobileuser: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~extmobileuser taken from his T-Mobile customer service problem that occurred on November 7th, 2017.