T-Mobile: I was referred to ** phone numbers never to get...
A T-Mobile customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other T-Mobile customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common T-Mobile problems)
~Anonymous: "Payment Arrangement" was why I was trying to call.
~Anonymous's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I was referred to ** phone numbers never to get to a human being. Went to Walmart they told me to call T Mobile. What a joke. I would never recommend this company as phone not even * weeks old and does not work even for emergency. Could not dial ***. What a bad service. Still not resolved.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his T-Mobile customer service problem that occurred on November 19th, 2017.