In late June of **** I called t-mobile customer...
A T-Mobile customer review by GetHuman user ~jwalsh from November 19th, 2017
Background on ~jwalsh's case
GetHuman: ~jwalsh - can you tell our other T-Mobile customers when your case took place?
~jwalsh: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~jwalsh a list of common T-Mobile problems)
~jwalsh: "Dispute a Charge" was why I was trying to call.
~jwalsh's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jwalsh: In late June of **** I called t-mobile customer service to inquire about voice, text and data service for a trip out of country. After several transfers and almost ** minutes on hold I got a representative. She informed me that with the plan I have I would be charged extra for any voice and text service but I would not be charged extra for data.*After returning from my trip in late August I received a bill for thousands of dollars. Almost $*** of it was for data. So I called again and got a woman on the phone who was very understanding and helpful. She looked at the fact that o had called and was given the information as I stated. She told me that since I was a longtime customer she would remove the data charges. While on hold we were disconnected. I immediately called back. This time I got a very rude person who refused to do anything and hung up on me. I called again. This time I was told there was no record of me ever calling T-Mobile in June, or even just moments ago. I then was to
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~jwalsh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jwalsh: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~jwalsh: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~jwalsh: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jwalsh taken from his T-Mobile customer service problem that occurred on November 16th, 2017.