T-Mobile: it is a terrible service.I was hung up on when...
A T-Mobile customer review by GetHuman user GetHuman-201503 from November 12th, 2017
Background on GetHuman-201503's case
GetHuman: GetHuman-201503 - can you tell our other T-Mobile customers when your case took place?
GetHuman-201503: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201503 a list of common T-Mobile problems)
GetHuman-201503: "Device Support" was why I was trying to call.
GetHuman-201503's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201503: it is a terrible service.I was hung up on when i told them i was a prepaid and not a contract customer. they did not help me at all.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-201503: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201503: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-201503: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-201503: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201503 taken from his T-Mobile customer service problem that occurred on November 10th, 2017.