TCF Bank: need help at * pm at night due to card not work...

A TCF Bank customer review by GetHuman user ~foundyou11 from November 24th, 2017

Background on ~foundyou11's case

GetHuman: ~foundyou11 - can you tell our other TCF Bank customers when your case took place?
~foundyou11: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to TCF Bank, and if so, how?
~foundyou11: I used the 800-823-5363 number I found for on the GetHuman TCF Bank customer phone number page I was on: TCF Bank Customer Service Phone Number
GetHuman: And which of these common TCF Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~foundyou11 a list of common TCF Bank problems)
~foundyou11: "Setup an account" was why I was trying to call.

~foundyou11's review of TCF Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's TCF Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~foundyou11: need help at * pm at night due to card not working and out of gas but now im stuck due to card ******* up and no one to help or pay due to them not have a ** hour hot line to help
GetHuman: Let's quantify your experience contacting TCF Bank. On a scale of 1 to 5, how easy is it go get help on a TCF Bank problem?
~foundyou11: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~foundyou11: I'd give them a one out of five on communication.
GetHuman: And what about TCF Bank's ability to quickly and effectively address your problem?
~foundyou11: For that I would say three out of five.
GetHuman: And finally- any advice for other TCF Bank customers?
~foundyou11: Call them early in the day or late. Don't forget any personal or account information you might need for TCF Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~foundyou11 taken from his TCF Bank customer service problem that occurred on November 15th, 2017.

TCF Bank

2.00 of 5 stars | 51 reviews

~foundyou11's TCF Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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