I bought a TCL TV in June of ** for a Christmas...
A TCL customer review by GetHuman user GetHuman-leachdor from December 7th, 2017
Background on GetHuman-leachdor's case
GetHuman: GetHuman-leachdor - can you tell our other TCL customers when your case took place?
GetHuman-leachdor: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to TCL, and if so, how?
GetHuman: And which of these common TCL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-leachdor a list of common TCL problems)
GetHuman-leachdor: "Overcharge on Account" was why I was trying to call.
GetHuman-leachdor's review of TCL customer service
GetHuman: So how would you sum up your experience for GetHuman's TCL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-leachdor: I bought a TCL TV in June of ** for a Christmas gift and two weeks in January the cable piece o. tj
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-leachdor: The cable piece on the back of the TV came off and factory defaults and I email pictures ,and when and where it was purchase at and have not heard back from them I need help it's warranty on this **inch TV and we can't watch TV,
GetHuman: Let's quantify your experience contacting TCL. On a scale of 1 to 5, how easy is it go get help on a TCL problem?
GetHuman-leachdor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-leachdor: I'd give them a one out of five on communication.
GetHuman: And what about TCL's ability to quickly and effectively address your problem?
GetHuman-leachdor: For that I would say four out of five.
GetHuman: And finally- any advice for other TCL customers?
GetHuman-leachdor: Call them early in the day or late. Don't forget any personal or account information you might need for TCL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-leachdor taken from his TCL customer service problem that occurred on November 30th, 2017.