TCL: while waiting I was told,all staff busy,please...
A TCL customer review by GetHuman user GetHuman-377937 from November 27th, 2017
Background on GetHuman-377937's case
GetHuman: GetHuman-377937 - can you tell our other TCL customers when your case took place?
GetHuman-377937: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to TCL, and if so, how?
GetHuman: And which of these common TCL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377937 a list of common TCL problems)
GetHuman-377937: "Account Access" was why I was trying to call.
GetHuman-377937's review of TCL customer service
GetHuman: So how would you sum up your experience for GetHuman's TCL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377937: while waiting I was told,all staff busy,please hold a minute then your can not go through this was repeated all the time I waited. very poor . I will not purchase another tcl product. I gave up on a response.
GetHuman: Let's quantify your experience contacting TCL. On a scale of 1 to 5, how easy is it go get help on a TCL problem?
GetHuman-377937: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377937: I'd give them a two out of five on communication.
GetHuman: And what about TCL's ability to quickly and effectively address your problem?
GetHuman-377937: For that I would say one out of five.
GetHuman: And finally- any advice for other TCL customers?
GetHuman-377937: Call them early in the day or late. Don't forget any personal or account information you might need for TCL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377937 taken from his TCL customer service problem that occurred on November 19th, 2017.