TD Ameritrade: Excellent. Went over the culture of the firm a...
A TD Ameritrade customer review by GetHuman user GetHuman-140365 from November 15th, 2017
Background on GetHuman-140365's case
GetHuman: GetHuman-140365 - can you tell our other TD Ameritrade customers when your case took place?
GetHuman-140365: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to TD Ameritrade, and if so, how?
GetHuman: And which of these common TD Ameritrade customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140365 a list of common TD Ameritrade problems)
GetHuman-140365: "Get financial advice" was why I was trying to call.
GetHuman-140365's review of TD Ameritrade customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Ameritrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140365: Excellent. Went over the culture of the firm and answered my question in a professional, efficient way!!
GetHuman: Let's quantify your experience contacting TD Ameritrade. On a scale of 1 to 5, how easy is it go get help on a TD Ameritrade problem?
GetHuman-140365: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140365: I'd give them a five out of five on communication.
GetHuman: And what about TD Ameritrade's ability to quickly and effectively address your problem?
GetHuman-140365: For that I would say three out of five.
GetHuman: And finally- any advice for other TD Ameritrade customers?
GetHuman-140365: Call them early in the day or late. Don't forget any personal or account information you might need for TD Ameritrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140365 taken from his TD Ameritrade customer service problem that occurred on November 8th, 2017.