TD Bank: i'm still listed on chexsystems even though the...
A TD Bank customer review by GetHuman user GetHuman-klemowit from December 7th, 2017
Background on GetHuman-klemowit's case
GetHuman: GetHuman-klemowit - can you tell our other TD Bank customers when your case took place?
GetHuman-klemowit: Yes. It was afternoon, on December 1st.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-klemowit a list of common TD Bank problems)
GetHuman-klemowit: "Account Setup" was why I was trying to call.
GetHuman-klemowit's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-klemowit: i'm still listed on chexsystems even though they said they would take me off
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-klemowit: I am listed on ChexSystems for a $** fine with TD bank from * years ago that I didn't know about. I can't open a bank account elsewhere because of it. I called them and paid it in early January and begged them to have it removed from ChexSystems. They said that they would and that it would take up to ** days. More than ** days later and I still can't open a new bank account because I am still listed. It takes over an hour to get through to TD bank and their hours are during my work hours...I don't know what to do.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
GetHuman-klemowit: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-klemowit: I'd give them a four out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
GetHuman-klemowit: For that I would say three out of five.
GetHuman: And finally- any advice for other TD Bank customers?
GetHuman-klemowit: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-klemowit taken from his TD Bank customer service problem that occurred on December 1st, 2017.